Case Study · Care Management Platform

How bee.care became the operating system for 20,000+ care hours a week

Nationwide Care Services was running a multi-million pound domiciliary care operation on spreadsheets and phone calls. We built bee.care to replace all of it — rostering, compliance, finance, HR, and clinical records in one platform.

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Care hours weekly

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Offices on platform

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Less compliance time

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Pages & modules built

The Problem

A £multi-million operation running on spreadsheets and WhatsApp groups

Nationwide Care Services delivers 20,000+ care hours every week across 10+ regional branches. Before bee.care, every single rota, compliance record, care note, and payroll calculation was managed manually — by coordinators juggling spreadsheets, phone calls, and stacks of paper.

CQC inspections were anxiety-inducing. Missed visits had no digital trail. Managers had no real-time view of what was happening across branches. The operation had outgrown its tools.

📊

Rota chaos

10+ offices coordinating via WhatsApp groups and shared Excel rosters. No conflict detection, no mobile visibility.

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Paper compliance

Risk assessments, MAR charts, and care notes all on paper. CQC compliance was near-impossible to evidence.

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Zero visibility

Branch managers had no real-time view of daily visits, missed calls, carer performance, or incident trends.

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Finance bottlenecks

Invoicing and payroll took days each month. Funder codes managed manually, errors common, cash flow delayed.

The Solution

An enterprise care platform —
built from scratch in under a year

9-tab client profiles with every care detail in one place

Full client profiles: personal, medical, life story, assessments, care records, finance

11 CQC-compliant risk assessment sheets per client (fall risk, medication, pressure areas, etc.)

6-step medication audit workflow with full MAR chart tracking

AI-powered care audits — automated compliance checking with narrative reports

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Client profile tabs

The scale of what we delivered

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Route-level pages

Code-split and lazy-loaded for performance

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User roles

Director, Branch Manager, Coordinator, Carer and more

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Risk assessment types

All CQC-compliant with full audit trail

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Settings modules

Full organizational configuration control

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AI audit rules

Configurable per client, MAR + Activity logs

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Holiday types

Annual, Sick, Compassionate, Maternity and more

Results

What changed after launch

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60% reduction in compliance reporting time

Digital MAR charts, AI audits, and automated risk assessments replaced paper-based processes across all branches.

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Zero paper rosters — 10+ offices live

All branches onboarded to digital rostering. Visit scheduling, carer assignment, and conflict detection fully automated.

⏱️

20,000+ care hours managed every week

The platform now orchestrates thousands of visits, carer check-ins, and care notes across 10 regional offices in real time.

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Real-time CQC compliance visibility

Branch managers have live dashboards showing compliance scores, overdue assessments, and incident trends — at a glance.

Work With Us

Running a care organisation on spreadsheets?

We've built enterprise care management software from scratch for one of the UK's largest domiciliary care providers. We know this space — the regulations, the workflows, the compliance requirements. Let us build it for you.

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Custom care management platforms (domiciliary, residential, supported living)

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Mobile apps for carers with GPS check-in and offline support

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CQC compliance dashboards and digital audit trails

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Integration with NHS, local authority, and payroll systems

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